We would like to share our recent feedback from our vendors and landlords, buyers and tenants. Like most businesses we strive to provide the very best service and deliver what we promise at the outset. If the high proportion of our work that comes from recommendation is anything to go by we must be doing something right. As the adage goes “you can’t please all of the people all of the time” but we endeavour to give 100% in everything we do.
Our family has had dealings with Payne & Co. for well over thirty years, both for house purchases and sales and also for lettings.
They are our ‘go -to’ local agent for all things property related.
We have always found the staff to be professional, helpful and courteous, with a pro-active, knowledgeable approach which makes for a positive experience.
In more recent years our involvement with the rental market has been ably supported by Payne & Co’s lettings and management team and in the last few months Tracey Gadd has gone “above and beyond” to help with a number of issues, taking a great deal of the stress away from us, for which we are extremely grateful.
Mr and Mrs S Wyles
My fiance and I are completing on a property purchase tomorrow where Karen and Stuart from Payne & Co have helped us throughout the entire journey. They have literally project managed this purchase and have been incredibly proactive with us with weekly calls / emails to keep us informed. Previous estate agents we have used have not come close to this level of service and professionalism. Would highly recommend Payne & Co to anyone selling a property
Mr G Hawkins
I have just rented my property out through Payne & Co. They found a suitable tenant immediately which was great. The staff have been excellent with communications and the whole process easy, professional and stress free.
Mrs C Blackwell
Sophie and the team at Payne & Co. were extremely helpful throughout the purchase of our new home. They were professional and responded to queries quickly.
I’ve known Jason for over 25 years using Paynes as a buying and selling agent as well as the Lettings service …. and that longevity is testament to how good the service is. He is surrounded by an excellent team and I am in regular contact with Tracey who provides the lettings service. She provides me with detailed updates as well as prompt and reliable action when there are any matters to attend to. Peace of mind!
Mr S Lowy
I purchased my property through Payne & Co. They were supportive and worked well to ensure a successful sale in a challenging changing market.. Definitely recommend!
Mr A Stubbs
Excellent attentive service from Payne’s both during the process of finding a buyer and in managing a chain which had it’s complications. I particularly appreciated Karen keeping me up to date with progress.
Mrs R Lickiss
I recently brought a property through Payne & Co. They communicated well throughout the sale keeping me updated regularly. With the support of their friendly and helpful staff my purchase went through smoothly and very quickly. As a first time buyer I would highly recommend them.
Mr A Allen
Payne and Co manage our Flat in Oxted and provide the most professional and excellent service.
They are friendly, thorough, and above all proactive in all aspects of our needs.
We could not ask for a better team !
Neil and Sally
I’ve lived in the USA for seven years and I have a number of rental properties. I couldn’t find fault with these guys.
Mr S Cant
This year is the 25th Anniversary of when we first rented out our house with Payne & Co. A very young Jason Brown was our original contact and now is Managing Director. Throughout this period we have enjoyed a successful working relationship and believe 6 sets of tenants have also had no issues. If anyone is thinking of renting out their property we would highly recommend using the team at Payne& Co. Hopefully I’ll leave another review in 25 years time!!
Mr G Jakes
Great communication throughout by Karen and the rest of the team.
Mr J Harding
Stuart and the team at Payne, were wonderful. They were aware what a big step the move was for me and kept me up to date with the whole moving process from when the property went under offer right through to moving day. I highly recommend them.
Mrs S Anderson
Having just completed the sale of our property Limpsfield after having lived in the same house for over 40 years it was a pleasure to deal with Payne & Co, a truly professional firm without whose help, assistance and calming influence together with their ability to get things done, I doubt we would have had a successful sale and in turn secured the property we wanted to purchase close to our family in Hampshire.
A really big ‘Thank You’ to Jason, Karen and the Team.
I have no hesitation in recommending their service.
Mr P Charman
Excellent service highly recommended
Mrs S Bee
Thank you Tracey, for carrying out very well written, comprehensive and detailed Inspection Reports for our fully managed flat in Oxted. The photographs that accompany the reports help to illustrate any issues that require attention. Regular inspections are vital to pick up on any concerns that not only need to be addressed in terms of keeping the property in good shape, but also any concerns that the Tennant may wish to discuss.
We have had a fairly long relationship with Payne & Co over the years, selling and buying property with Peter, Malcolm and Jason. Stuart also, who has provided us with useful information when we have needed it. Thank you for your continued valuable assistance and we wish you all a healthy year ahead.
Mr C Freeman-Jones
Excellent service, going well beyond what I expected when buying a house. They did a lot of chasing on both sides of the chain to keep things moving, always replied very quickly, and were a genuine pleasure to deal with. Would definitely recommend.
Mr D Pollitt
The very professional help of Stuart Taylor helped to sell our flat in Oxted in record time! Stuart made the entire process very easy and guided us thru all the paperwork and dealings with the legal team.
We cannot recommend Stuart Taylor more highly for anyones selling or buying needs!
Mrs T Lewis
Stuart Taylor and his team at Payne & Co provided an excellent service during the several months it took to sell my parents’ house and buy a new house for my brother.
Stuart in particular was exceptional in the way he provided clear and sound advice, guided us along every step of the way and stepped in where necessary to go the extra mile to get the house sale and purchase over the line.
There was one really unsettling moment when it looked as though the whole chain was about to collapse because of one of the parties failure to deliver what they had promised. Stuart’s diplomatic but very forceful intervention with one of the other estate agents in the chain was crucial in getting us to the end of the road on the sale and purchase.
We are very grateful to Stuart Taylor and to Payne & Co for their extremely professional help
Mr N Foster
In 10 years of letting a property through Payne & Co, particularly through Jason Brown, I have been very impressed with their services. There have been no issues, and all queries were resolved within a matter if hours. I have never had to chase any responses, and billing has always been 100% accurate. I couldn’t have asked for more in terms of a service.
Mrs C Thompson
Payne & Co are established, professional and extremely well informed – we would highly recommend.
Mr T Gregory
I have recently had the pleasure of using Payne & Co to help sell a local property in Limpsfield Chart. From start to finish, the experience has felt very straightforward, as Stuart, Jason, Karen and the team guided me through the process with great communication and provided clear explanation of anything which was not clear. In a funny way, I will miss not having to correspond with them on a regular basis! Thanks to everyone at Payne & Co once again for all your hard work in helping to get the sale across the line. I would not hesitate to recommend them or to use them again.
Mr J Cave-Ayland
At long last after several months we have just about completed on our property purchase.
First a big thank you to Karen, who identified what type of property we was looking for from a previous viewing and emailed some external photos before the property went on line.
Secondly Judith who has been so patient with us accompanying several viewings when we asked to go back to measure up etc and thirdly Stuart who who has probably been as frustrated as us at the slow progress the sellers solicitors were making, made the calls required to drive the sale through to the conclusion everyone wanted.
Thank you to all the team.
Mr R Gibbs
I had a great experience on my purchase with Payne and Co, Stewart and Sophie were very knowledgeable and kept me updated throughout the process.
Mr B Jenkins
We recently purchased a property through Stuart at Payne and Co. He was a pleasure to deal with. Extremely helpful throughout. He was very patient and did not apply any pressure, yet was always available when needed. He made it as stress free as buying a property can be!
Mrs T Rose
Stuart and the team at Payne & Co provided an outstanding service in selling our house in Oxted. We echo everything that others have already said in the many glowing reviews. People who want to sell a house in Oxted are not short of a choice of estate agents. If I were in the same position again I would not hesitate to entrust the sale of our property to them.
Mr D Field
We recently exchanged on our home with Payne & Co. They have been a pleasure to work with, made the process simple and kept things ticking along nicely without applying too much pressure.
Special thanks to Stuart Taylor.
Mr L Rose
I have known Payne and Co for over 20years, both for letting my property and then for selling. Payne and Co provided excellent service for both cases. The selling could have been extremely stressful, but Stuart and team provided the care and attention to ensure smooth final sale. Payne and Co have a wonderful culture of customer care, very professional but warm and courteous. They were always there for me ‘walking the extra mile’. Payne and Co let my property for many years. The service is simply excellent, requiring hardly any effort from me. I am very grateful to them.
Mr R Dholiwar
An very positive experience when we dealt with Sophie and Stuart.
Mrs C Davis
Payne & Co have been dealing with the sale of two properties for us and the service has been excellent.
Superb communication with us and our solicitor has enabled the whole process to go smoothly.
They have been fantastic at keeping us, our buyers and the sellers estate agents informed and all queries were handled very efficiently.
They have gone above and beyond in making sure this has been as stress free as possible.
We would not hesitate to recommend Payne & Co.
Mr P Ralph
Payne & Co. has been expertly managing my property in Caterham since 2016. Stuart Taylor and his team have always found the most suitable tenants for the property, visited the property regularly and kept me informed when repairs and renewals are needed. Stuart always uses reputable and professional traders when such work is required and will always invite quotes from several businesses to acquire the most favourable prices.
Payne & Co pay rent receipts promptly on the same day every month and always with an accompanying invoice for easy record keeping.
Everyone in the company is professional, friendly and receptive and very helpful. I have been able confidently to leave the property entirely in the hands of Payne & Co., leaving little for me to do other than enjoying the benefits of being a satisfied landlord.
Thank you to everyone at Payne & Co. A first class service!
Mr J Hart
Thank you to all at Payne & Co, especially Sophie, who was most helpful, professional and went out of her way to help my clients purchase move forward with ease.
Mrs V Robinson
Payne’s were great, quickly found a buyer and kept them informed through the sale, which was delayed with difficulties with the paperwork. They arranged for them to be a tenant whilst the sale completed so nothing fell through. Excellent service throughout.
Mr D Stewart
The experience of buying a property through Payne & Co has been first class. Stuart and Karen supported us every step of the way, from finding the perfect apartment and then ensuring progression through to completion. I would wholeheartedly recommend them to anyone thinking of buying, selling or renting in the Oxted area.
Mr S Burchett
I have been using Payne & Co for many years have always found them very efficient and very good at getting reliable tenants, I would highly recommend them.
Mrs P Oblein
Payne and Co have been very helpful through every step of the process and very accommodating of all our questions and requests. We were not very familiar with the UK process and their help and guidance was great. Would fully recommend them.
Mr C Golsby
Great customer experience – Payne & Co staff are friendly, efficient and conscientious. Many thanks.
In particular Stuart was very helpful and helped the whole process through, would definitely recommend.
Mr L Moyle
My property in Oxted has been managed by Payne & Co for a number of years, and I could not be happier with the job they are doing. Tracey Gadd specifically has done a wonderful job, regularly reviewing my property and my tenants needs and reports back to me, and recommends any necessary action. Which is is then promptly and efficiently carried out. I feel totally informed and totally satisfied with the outcome. It gives me huge peace of mind as a landlord to have such a professional pleasant and competent person managing my asset.
Mr H Cameron
I cannot speak too highly of my experience of buying a house through Payne & Co. I felt they were very even-handed between buyer and seller. Nothing was too much trouble. They were professional at all times but the atmosphere was always friendly and relaxed. My particular thanks to Jason Brown who leads a first class team and to Karen Hesketh who was always on-hand to provide help and advice and to keep things moving along.
Mr P Simpson
Karen, Jason and Sophie all went above and beyond to try to find us a property we loved in Oxted. While we weren’t lucky enough to find a home this time around, we will definitely contact Payne and Co Oxted when we are ready to try again. They have really great local knowledge and are genuinely honest and friendly. We really do recommend them if you are buying or selling in the Oxted area.
Mrs Kristy D
Clear, calm and timely communications. Stuart & the team were always on hand to help keep momentum with the sale, as well as there for advice on the wider buy/ sell process and how to deal with less engaged 3rd parties!
Mr T Ruddle
Couldn’t have asked for a better letting agency. Everybody is so very helpful, nice and professional that there isn’t much else I could ask for. We have been here for almost 5 years now and consider ourselves so lucky.
But the absolute superstar for me is Tracey. She is my angel, always there when we need anything. She is prompt, friendly and nothing is ever too much trouble. Thank you for everything you do xx
Mrs A Stefan
Stuart at Payne & Co. managed the sale of my mother’s house impeccably. My consequent search for a rented, property then needed to look no further than Payne & Co. for friendly, helpful and efficient service. Stuart and his team have managed my tenancy and dealt with a few issues that have occurred with the property very efficiently and to my complete satisfaction. My thanks go to Stuart and his team and I highly recommend Payne & Co. If and when I decide to move again I shall certainly continue to use their services.
Mrs D Sheppard
I’ve just sold my house through Payne & Co and I can’t rate them highly enough! Professionalism, communication and local knowledge are all excellent and I was made to feel very much at ease right from the start of the process. Stuart in particular has been fantastic and is a huge asset to this company. Thank you !
Mrs R Clark
Professional all through sale. Professional all through sale.Professional all through sale.Professional all through sale.Professional all through sale.
Mr & Mrs Corrick
Payne & Co have been so helpful and supportive over the past 4 years of rentals. They have always been quite to respond to our needs and requests. They are friendly and welcoming at all times! Would recommend their service highly!
Mrs D Weaver
Payne & Co provided an exceptional service for the sale of my father’s property. Stuart and Sophie were very professional, exceedingly helpful and reassuring as the sale progressed to a very pleasing conclusion. I would most certainly recommend Payne & Co to anyone considering buying/selling their property.
Mr L Ryan
Recently had the pleasure of dealing with Payne & Co through a home move.
Excellent service provided throughout, clear communication and assurances helped make the process as smooth as possible.
Stuart and Lis were very professional and prompt in any correspondence, all details and actions were covered in good time.
Would highly recommend.
Mr L Bushell
Used Payne twice (in 2021 and 2022). They communicate clearly, deliver on what they promise and provide excellent advice.
Mr D Son
We are renting our home through this wonderful company. From the very first phone call , onto visits and many many more phone calls they could not have been more helpful or friendly. They truly went above and beyond in answering our constant questions and we felt supported by then every step of the way. Lis Nichols is the lettings agent who ‘babysat’ us through the entire process and she was just marvellous. 5 stars all round!
Mr C Bailey
Payne’s have been managing my let flat for over four years. The team have been very professional, proactive and highly effective. They manage any issues that arise and take any hassle away from me. Highly recommend.
Mr P Dennis
Stuart at Payne & Co has been brilliant from start to finish. Stuart went above and beyond to get our purchase across the line and we couldn’t be more grateful that he did. Nothing was too much trouble and he was always happy to answer any questions we had at all. I must add that all the team we got to speak to were very friendly and professional and I would highly recommend them to anyone.
Mrs J Fellows
This is my first time purchase, which was initially overwhelming, but quickly eased by the professional and accommodating expertise of Payne & Co. Stuart is a massive asset to the firm and ensures everything is covered from end-to-end. Communication is a crucial factor in these circumstances and that too was covered and made to make me feel very comfortable throughout the entire process. You’ll be in very good and capable hands with this company and I’d like to take this opportunity to thank Stuart and the rest of the team for making this purchase very smooth and without a hitch for me. Thank you!
Mr D Fletcher
Payne & Co are the agents for the house we are buying and we can honestly say we have been so impressed with their service. Even before we found our new home, they kept in touch with properties coming to the market and now we have found it, they have kept in touch along the way keeping us in the loop with how things are progressing. If we ever do decide to move again, we won’t hesitate to use them and will be recommending to all family and friends.
Mr A Bitmead
Knowledgeable & friendly, received great advice and sold quickly. Excellent communication from the agents and always on hand when we needed them.
Mrs A Thompson
I can not fault the service I have received whilst working with Payne & Co. Every member of staff I spoke to were friendly and dealt with all my enquiries promptly and efficiently.
Stuart, who was my main contact at the branch, was extremely professional and helpful through out the duration of my contact with him. He always helped me when needed and was a pleasure to work with from start to finish. I could not recommend the company enough to anyone, and I cannot thank Stuart enough for his help over the past year.
Mrs R Blyth
Very prompt flexible service from Stuart when visiting the property, Stuart was also very understanding, respectful and empathetic towards us as it was our childhood family home we were placing on the market.
They suggested and arranged a viewing day giving us some feedback from all who attended paying particular attention to being mindful of our feelings where feedback was maybe not so good!
An offer followed and then Karen made regular telephone calls and follow up emails during all stages of the sale, she was always very friendly polite and informative throughout the process.
Thank you for your professional but personal service!
Mrs D Gillham
Nothing was too much trouble. A very friendly and helpful team at the Oxted branch and would have no hesitation in recommending them. In fact we have already!
Mrs S Bashford
We have let our house and subsequently sold it through Payne and Co. Both experiences have been positive.
Jason (lettings) was professional and addressed any issues with the property efficiently during the period that it was rented. Good communication both with us and with our tenants led to a positive experience all round. We felt as though our property was being very well looked after for the time that it was rented.
Stuart and Sophie (sales) managed the sale of our property. Our property was slightly different and ‘quirky’ but from the time that it was put on the market, we appreciated Stuart’s advice with regards to progressing the sale and Sophie responded to all of our queries appropriately and promptly to ensure that things ran as smoothly as possible.
Mrs I Pettit
Karen and the team have been superb throughout with assisting us with our purchase. They are extremely professional and really quick to respond to any query we had.
We would have no hesitation in using them again. Special thanks to Karen who has been brilliant.
Thanks again for an amazing service!
Mrs K Cawley
I cannot praise everyone at Payne & Co highly enough. They put in enormous efforts to get our sale and purchase to an exchange and completion, going far beyond expectations. Truly professional, with a personal feel and easy to communicate with throughout, these agents are the real deal. Simply superb, thank you so much!
Mr C Zahner
I have been very happy with the excellent care and detail that the team at Paynes have given to the sale of my house. They made a difficult process easy.I certainly highly recommend the company.
All the team at Payne and Co have done an amazing job in both the sale and also purchase of our new home. All of the team have absolutely gone above and beyond our expectations, helped us when we faced challenges from a number of different areas and are a fantastically friendly team as well. I totally recommend them to anyone wanting to buy or sell a property and should we move again in the future, will definitely be using them again.
Mr E White
We were very well looked after by Payne and Co. They were extremely professional, prompt in responding to our requests and helpful throughout our house purchase. I would recommend Them to anyone buying or selling a property.
Mr & Mrs Snowdon
We recently bought our new home with help from the Payne & Co team. Certainly difficult times with Covid restrictions but Stuart and the team were both proactive and always available with their time. Most of all the Oxted team are good people and we would certainly recommend.
Mr P Healey
We cannot praise the service we got from Stuart highly enough. He was proactive from the beginning and went way beyond the call of duty! All this carried out under the challenging conditions of the Covid pandemic. Thank you very much.
Mrs G Ruffell
Sophie, Stuart and the team at Payne & Co were incredible professional. We were up against a tight deadline to make the stamp duty relief and they made the sale very stress free. They are all very friendly and extremely helpful. We highly recommend them.
Mr T Gill
The team at Payne & Co were supportive all the way in making sure my purchase of one of the properties they were selling went through the process smoothly, communicating well between the vendor they represented and myself, and keeping in touch regularly. They were professional and positive at all times.
Mrs M Sullivan
Jason, Sophie and the team at Payne and co were extremely helpful and always responsive even when they had no news to provide during our recently completed house purchase. We were very impressed by their professionalism throughout the process and would happily work with them again in the future.
I cannot recommend Payne & Co highly enough! I’d had my flat on the market with another local agent for 6 months with only a dribble of interest. Within days of transferring to Payne & Co there was a steady stream of viewings, with a good offer within a couple of weeks and a smooth completion today. Throughout the process Jason, Karen and the team were unfailingly helpful and responsive. I only wish I had understood the importance of selecting the best agent right from the beginning. I will definitely be going straight to them next time!
Mrs A Rogers, June 2021
We used Payne and co after having issues selling our house with another local estate agent and found the local knowledge and service from the staff to be excellent.
The quality of the viewings was superb and the communication with the team at Payne and Co made the whole process easier.
Overall we are delighted with the service we received and would highly recommend Payne and Co.
Mr A Mills, June 2021
Stuart was fantastic from start to finish during the sale. Payne & Co. were on hand for support to chase up Solicitors when needed and even went above and beyond through enquiring about service charge paperwork. I would thoroughly recommend this company and would use again in the future!! Thanks once again.
Mr H Bearman, May 2021
Payne & Co are fantastic estate agents who I would highly recommend if you are selling your property. Even though I was not their client, but rather their clients’ buyers, I felt like I received professional 5 star treatment throughout as they were very friendly and willing to help when it came to enquiries; always kept in contact and readily shared information on receipt; and went out of their way to ensure the smooth running of the chain of sale. I would just like to thank Karen and Stuart personally as they have been fabulous throughout making my life a lot easier and a whole less stressful. Thank you both
Mrs S Dedman, May 2021
Payne & Co are fantastic estate agents who I would highly recommend if you are selling your property. Even though I was not their client, but rather their clients’ buyers, I felt like I received professional 5 star treatment throughout as they were very friendly and willing to help when it came to enquiries; always kept in contact and readily shared information on receipt; and went out of their way to ensure the smooth running of the chain of sale. I would just like to thank Karen and Stuart personally as they have been fabulous throughout making my life a lot easier and a whole less stressful. Thank you both.
Mr B Marsh, April 2021
Payne & Co are by far the best estate agent around, their service is exceptional and never did we feel like we had to chase them.
Stuart and the team are so professional and helpful. We can’t thank them enough for their help! Highly recommend!
Mrs B Earl, April 2021
Lis and the team at Payne & Co were outstanding when I was looking for a new flat to move into in Caterham. In the first week we had a slight issue with freezer drawers (the usual when you move into a new flat) – they were straight on the phone and replaced them within a day. Excellent company, excellent service – thanks Lis and team.
Mr N Murphy, April 2021
Karen & Stuart were both very friendly and responsive throughout the process of buying our new home. Karen went beyond expectations to provide local information and advice.
Mrs J Miller, April 2021
Fantastic support from Stuart & Sophie in my recent purchase, as smooth as these things can be, thanks guys!
Mr P Bennett, April 2021
We have recently purchased a property through Payne & Co and cannot recommend there service’s more highly. Always very helpful and quick to respond to question’s and very professional in keeping the chain updated with information which at times is priceless.
Mr P O’Driscoll, April 2021
We have recently purchased a property through Payne & Co and cannot recommend there service’s more highly. Always very helpful and quick to respond to question’s and very professional in keeping the chain updated with information which at times is priceless.
Mrs R Kirk, April 2021
Great friendly customer service, nothing was too much for them and very professional. Would highly recommend them.
Mr D Cole, March 2021
Payne & Co have recently sold our house. From the very beginning, we knew we had selected the right agent. I cannot praise Stuart, Sophie and the team highly enough. They were unfailingly helpful from day one and the entire process was handled efficiently and made as stress free (as selling a house can be!). The communication was second to none and Stuart gave us great advice throughout. As soon as our house was under offer… the after sales service commenced. I can honestly say that if you select this agent, you will NOT be disappointed. Stuart was proactive in chasing the solicitors, lining up the chain and phoning me frequently to provide updates. Payne & Co went above and beyond to deliver the most exceptional service through to completion. I would recommend them to anybody looking for a stress free selling experience- I was honestly very impressed. Thanks again ?
Mr Sophie D, February 2021
We have recently bought a house via Payne and Co and they made the whole experience very easy for us. Always very friendly and welcoming, nothing was too much trouble. They responded very quickly to our queries making sure that we felt supported all the way through.
Mrs J Son, February 2021
Huge thanks to Stuart and the team at Payne & Co who as always, were extremely professional, patient and diligent with the sale of my property. This is the third time I have used Payne & Co for the sale/purchase of a property, they always offer a faultless service and have excellent local knowledge. Should I ever look to move again, they will be my first point of contact!
Mrs A Villeneuve, Jan 2021
It is definitely a team effort at Payne and Co and whoever I spoke to, they were always very helpful. Karen was our main contact and was great at keeping things moving on our sale and purchase. Both Stuart and Sophie were also great too if Karen was not in the office.
Mrs S Endersby, Jan 2021
I do not live near Oxted and inherited the house from my father and chose Payne & Co from several other estate agents as was impressed by Stuart from Payne & Co from the start. Throughout the whole process of selling the house Stuart has always been very helpful, informative and has gone out of his way to make things run as smoothly as possible. I would have no hesitation in highly recommending using Payne & Co.
Mrs J Rickett, December 2020
I would highly recommended these guys. They are incredibly professional yet warm and welcoming. They went above and beyond their duties to help me with both selling and buying my house. They explained things thoroughly and supported me in all aspects of my house move. Thank you so much Payne & Co.
Mrs A White, December 2020
I would like to say thanks to Payne&Co for their great service throughout our first home purchasing process. Everyone was friendly and attentive. Thank you to Sophie for showing us the property and Janice for assisting as well. Unlike other agents they are willing to help you when you have a question instead of fobbing you off like some others out there. Even if they don’t know the answer they still try and help you. Stuart even though you are the sales director of the company you still made every effort with us to ensure the ball kept rolling throughout and chased when things need chasing. Thank you all so much for your help. I would recommend anyone looking to purchase a home in the area to them as they are superb.
A Vadgama, December 2020
Good communication is the key to keeping down stress levels when moving home and, especially taking into consideration the difficulties of dealing with other agents and solicitors whilst so many are short-staffed and/or working from home in the current climate, Sophie and Stuart at Payne & Co. were very helpful at keeping me quickly informed throughout the process. Great service, just as it should be.
C Evans, December 2020
Just completing on our house purchase using Payne & Co and they have been outstanding throughout the entire process; unfailingly helpful, proactive and responsive, the service provided has been exceptional. Would recommend unreservedly and it has been a pleasure working with them . Our particular thanks to Stuart for his tact, understanding and professionalism – an absolutely first-class service.
Mr M Schembri, November 2020
Payne & Co recently dealt with the sale of a house for me. They are a professional and caring company and I cannot thank them enough for their guidance through the procedure. I would particularly like to mention Stuart who was helpful at all times, even when some of my questions were probably naive and rather trivial. Thank you!
Mrs C Farmer, November 2020
Stuart and the team in general at Payne & Co answered all of our queries within the hour. We weren’t their only clients, but we certainly felt like we were. Payne & Co were very informative and although as a buyer they were not acting on our behalf, it felt like they were!
Mr N Kirkpatrick, October 2020
Speaking as a recent buyer who wasn’t a client of Payne and Co, all I can say is that I am in no doubt about who I will be using when we eventually sell this house. Paynes are extremely responsive, professional, and easy to deal with. I dealt with Karen Hesketh and Stuart Taylor, both of whom are absolutely great at what they do, but I was very impressed with the professionalism of everyone I spoke to in the course of the purchase. A very thorough recommend.
I can’t speak for value as I wasn’t their client, but they managed to get a complex chained sale managed expediently at the height of COVID, so I’m confident they’re well worth any fees. Definite recommend.
N Brooks, October 2020
We purchased a family property in Oxted through Payne & Co in August and wanted to share the experience… Stuart, Karen and the rest of the team at Payne & Co were all a pleasure to deal with. Everything was made straightforward from the first interaction, very helpful, responsive, no surprises and nothing was too much trouble. They had a big part to play in enabling us to complete the purchase only 2 months from our initial viewing. Thank you on behalf of myself and the family!
Mr M Townshend, September 2020
Throughout the whole process of purchasing, Karen kept us well informed providing excellent contact between ourselves & the vendor. She promptly found the answer to all our enquiries, extremely professional, good humoured & went that extra mile.
Mr N Baker, September 2020
So impressed with Payne & Co. The sale of our property had some bumps in the road, but these were managed incredibly well by Stuart, who kept us informed and updated all along the way. The experience that Stuart has in the market helped set the right expectations, and his support all led to a successful outcome for all. Would highly recommend and there is only one estate agent we would trust with any future sale.
Mr E Kyte, August 2020
We are first time buyers and would 100% recommend purchasing a house with Payne & Co.. Stuart and the team were prompt, great at keeping us informed and made sure we felt supported the whole way through.
Mr M Nash, July 2020
Recently sold our property through Stuart, Sophie and the team at Payne and Co. Very professional in their approach, accuracy of property pricing and marketing. They kept us well informed at all stages of the sale and both my wife and I consider this to be the best Estate Agent experience we have had over the course of buying and selling multiple homes.. Thank you team Payne and Co!
Mr J Rusby, June 2020
We could not be happier with the efficient and personable service we received when buying our 1st family home through Stuart Taylor at Payne and Co.
He was always on hand to help with any query and quick to respond.
We managed to complete our move in the most unprecedented of times of Covid 19 managing to keep our social distance throughout.
We would not hesitate to repeat our experience when buying another property. Thank you.
Mrs N Outred, May 2020
We were really pleased with the excellent service we had from Payne and Company. Stuart was extremely helpful and professional at all times. It really was quite incredible that the sale happened at all, despite the odds stacking up against us due to the corona virus outbreak. The hard work of the team at Paynes meant that we were still able to proceed with our sale, against all the odds.
Mrs K. Clark, April 2020
We sought out 3 local agents to tender for the sale of our property, and by far the most professional in approach, character and knowledge was Stuart from Payne and Co. We had some hiccoughs during the sale, through no fault of the agent, but Stuart and the team kept us fully informed throughout the process, offering advice and recommendations, and also acting as a solid intermediary when it came to our onward purchase which turned a bit iffy at the top of the chain. I would recommend Payne and Co to others looking to sell in the area. You will get a personal, knowledgeable service from a team you will be happy to be representing you, who will act with integrity and friendliness at all times.
Mr C. Clark, April 2020
The team at Payne & Co were brilliant on our recent move.
They were realistic about what our house was worth, marketed it well and got a sale agreed quickly.
All the way through the sale they were great, communicating frequently and making sure everything was smooth.
Can’t rate them highly enough!
Mr N. Kennedy, January 2020
Stuart, Sophie and the team have worked professionally and efficiently to sell not only our property but also my Fathers property at the same time. They have gone out of their way to help us work towards our tight timelines, keeping us informed and giving practical advice every step of the way . Each member of the team has been fantastic and have exceeded our expectations of customer service. We would not hesitate to recommend Payne & Co to anyone thinking of selling a property.
Mrs E. Lawrence, December 2019
The complete antithesis of everything we expected an estate agency to be! They were attentive but not intrusive, and always on hand if we needed updates or info. Would recommend these guys every time.
Mr J. Wright, November 2019
Great company to deal with, Sophie in particular is extremely pleasant and very professionally, nothing is too much trouble. Made our moving experience as stress free as possible, looking to sell your property this is the company to use.
Mr G. Turner, October 2019
Karen and the team at Payne & Co. were very helpful in our process to buy a new house. They helped chase up when any delays occurred and were of great assistance. Would highly recommend.
Mrs C. Smith, September 2019
I have recently completed on an apartment in Oxted. The conveyancing turned out to be somewhat protracted and without the patience and professionalism of Payne and Co. I think we’d still be at it. Karen Hesketh identified the perfect property for my needs and skilfully negotiated an agreement that suited both parties. During the conveyancing things began to stall somewhat so Karen, Stuart and the team went above and beyond the call of duty to negotiate directly with the vendors and seek out answers to various queries with repeated visits to the property. A good deal of my frustration was eased by the “can do” and pleasant attitude of everyone I had dealings with at Payne’s. I highly recommend their services.
Mr J. Shaw, August 2019
Some three years ago we were searching for a new home in Oxted, we didn’t know the area well but Stuart and the team helped with advice to narrow down our search area. Due to unexpected personal issues we had to call a temporary halt to our search but when ready to start again the team, by now knowing our requirements swung into action and a day after we returned from holiday we viewed four properties and put again with advice put in a successful offer on one of them. Extensive renovations were required and not wanting to jeopardise our house sale the Lettings team found us a flat conveniently situated that we were able to rent in the interim. We are now in and very happy and subsequently were responsible for the sale of another property which we again entrusted to Stuart’s team and a buyer was found within a week.
We cannot praise highly enough the enthusiasm, understanding and professionalism of the entire team in the Oxted office. In the last three years we have bought through Payne & Co., rented through Payne & Co., and sold through Payne & Co. We would unreservedly commend this highly talented team.
Mr D. Hollander, July 2019
Recently purchased my first home through Oxted Payne & Co. I found them to be courteous, proactive, responsive and sincere. Made a potentially challenging experience seem straightforward with clear communication. I’m grateful they were my estate agent and would recommend them.
Mr R. Newman, June 2019
Karen was very helpful and a delight to work with. Once we completed on our purchase with Payne & Co we were also given a lovely welcome pack including some of the necessary items for moving in.
If we had to move again we would hope to work with them again.
Mr H. Handyside, May 2019
Many thanks to the team at Payne & Co for a very professional service. Of particular note was the support of Sophie Gillham which was truly outstanding.
Mr G. Waite, April 2019
The team at Payne & Co look after my rental properties with great professionalism and efficiency.
After finding me suitable tenants, they communicate very well with them and deal with any issues promptly resulting in low levels of rent voids.
Much valued service.
Mr A. Hodgson, March 2019
A Personal service by kind efficient professionals who considered my parents needs at all times. Helping them at every step of the way in selling their home.
I would not hesitate to recommend Payne’s and their great team.
Mrs C. Ellis, February 2019
From start to finish Stuart, Karen and Sophie have been very attentive, supportive and professional in selling our house. Keeping us informed every step of the way with regular contact. Always friendly, approachable and helpful. We cannot recommend them highly enough. We were impressed with the way all of them made themselves acquainted with our property, so they knew exactly what they were talking about with potential buyers. They also made contact with other agents in our chain on a regular basis, so that they could keep us up to date with progress. Compared with other agents we met along the way with our own purchase, they stand head and shoulders above them all. Thank you Payne&Co for your help in making our journey so successful.
Mrs H. Onslow, January 2019
We recently purchased a property through Payne & Co and found their communication to be the best in the business! Our expectations were managed and they did their best to regularly chase everyone in the chain and keep everyone in the know. Very impressed and happy. Karen was a fantastic support to us.
Mrs R. Bailey, December 2018
Our house sale proved to be rather a protracted business in the end but the team – particularly Stuart and Jason – went above and beyond and were extremely helpful during the whole process. As others have said, we found them to be conscientious and honest (not something I think can be said of all agents!) and we would not hesitate to recommend them. Thank you – we got there in the end!
Mr & Mrs N. O’Brien, November 2018
The team at Payne & Co helped me to find the right house. Once found the process was quick and easy. Many thanks.
Mr N. Jackson, October 2018
We have been working with Payne and co for 4 years, firstly in managing our tenanted home and then in selling the same property. Their advise and professionalism has been second to none. Four separate tenants all of whom were properly vetted caused us no problems. Then the process of selling the house where the asking price was achieved on an open day has shown us how Jason and his team have their fingers on the pulse in this local property market.
The team have always been approachable and kept us updated on all aspects of our dealings during these past years. I would definitely recommend them.
Mr A. Maile, September 2018
I would highly recommend Payne & Co who recently dealt with the successful sale of my property. Stuart and Sophie were most helpful and courteous during the whole procedure and kept in close touch with me at each step of the way. All front of house staff were welcoming and helpful when I visited their offices.
Mrs E. Jamieson, September 2019
After a bad experience with an online agent, we found Stuart at Payne and Co. From the beginning he was attentive, genuine and helped us to quickly sell our house. Nothing was too much trouble, he and the team dealt swiftly with solicitors and gave us invaluable advice concerning our move. We would highly recommend Payne and Co.
Mr F. Sylvester, August 2018
Stuart and the team were great in our purchase of a new home in Oxted. The transaction was not without its challenges and Stuart managed the expectations and impatience of both sides superbly. We would certainly use Payne & Co again but hopefully not for a while yet.
Mr D. Prince, August 2018
I have been delighted with the service provided by all at Payne & Co. Stuart in particular has been very professional, a phrase too often used nowadays, but in this case it’s entirely appropriate. His knowledge of the market and his advice has been excellent throughout and regular communication from both Stuart and his team, has meant that my wife and I were kept fully informed and assured at all times. I would certainly recommend Payne & Co to anyone planning a move in the Oxted area.
Mr G. Best, July 2018
We have had a wonderful experience using Payne & Co to sell our family home of 50 years here in Oxted. Their valuation was spot on, they brought in qualified buyers efficiently and quickly and within a month we had an offer. Not satisfied with that, they held out and got improved offers twice before we finally agreed the sale. They were thoroughly professional throughout and kept us well informed of the sales process at all times. We have no hesitation in thoroughly recommending Stuart, Karen and the team at Paynes.
Mr J. Beck, June 2018
Very pleased with the professional service, we sold our house quicker than we ever thought possible! The team are very helpful and clearly have a very good understanding of the market. I would recommend Payne & Co to anyone who is looking for a stress free sale.
Mrs B. Venables, May 2018
Thanks to the team at Payne & Co for the smooth running of the sale of my property. Stuart and his team have been great through a lengthy process and have always kept me up to date with any queries/issues that arose so as to progress the sale. The team have always been punctual with appointments and responding to emails & calls. All in all a good service and I would recommend the team for the sale of a property.
Mr J. Thompson, March 2018
Thanks again for all you and the team did, we were really pleased with the service. The extra work you put in with out difficult buyer was brilliant and we loved the weekly updates on how everything was going. We also loved the fact that the team came over to see the property.
Mrs C. Butcher, January 2018
Many thanks for all of your hard work in the sale of Briars Cross. Stuart and his team kept us well informed throughout the process of the sale. Their advice with regard to pricing, negotiating and completing the sale was faultless. Their time keeping was excellent and viewings were geared towards appropriate purchasers. We were well looked after from start to finish and would have no hesitation in recommending them as agents in any future sale.
Dr. R. Hudson, October 2017
We invited Payne & Co to sell our house, because we were struck with the open, honest “vibe” they gave us when we initially met. Their communication was excellent, and they appeared to understand our priorities in obtaining a buyer. Once we received an offer, Payne & Co. were especially helpful at ensuring the we were able to get to exchange and completion successfully. I would whole-heartedly recommend Payne & Co.
Dr. T. Husain, October 2017
When I needed to sell my mum’s house after her death I invited 4 local estate agents to view. I appointed Payne & Co as they demonstrated integrity and sound approach / advice. They did not disappoint, the house was sold quickly, the right price was achieved, and the management of processes through to completion were professionally managed. I wouldn’t hesitate in recommending Payne & Co to others, it is rare to find an estate agent who cares about customer service.
Mr S. Rosier, September 2017
We purchased a property in need of considerable renovation through Stuart Taylor at Payne & Co. Most estate agents have in my view unfortunately lost the art (and it is an art) of making a difficult deal work. Luckily though, Stuart is not one of those. Given the condition of the property, agreeing a price was not simple, and subsequent issues identified also needed to be agreed. Stuart very professionally and effectively facilitated negotiations and helped bring the seller and buyer onto the same page – working a good outcome for all. We also appreciated that Stuart kept us well informed, and helped nudge things along when things got stuck at lawyers etc. When we buy or sell next, it will be an easy decision which estate agent to contact.
Mrs A. Lottering, August 2017
We would just like to extend our grateful thanks to you and your team for the totally professional and dedicated way in which you conducted the recent, successful sale of my mothers house in Hurst Green.
As you know, we had been using another estate agent in Oxted and we were left extremely disappointed and frustrated as they had failed to secure a buyer to exchange in over 5 months.
The fact that Payne and Co found us a buyer prepared to pay more than previously offered within 3 weeks probably says it all.
Mr C. Fisher, July 2017
I can not recommend Payne & Co enough, they were so helpful during every aspect of our sale and completion. They really helped to take some of the stress out of the situation and we were grateful for all the expertise and advice.
Mrs G. Brown, November 2016
Many thanks for a brilliant job. One of your competitors recommended putting the property on the market for £750k! It is great dealing with people on top of their game!
Mr M. Harman, May 2017
Thank you very much for all your hard work and sound advice! We will of course be recommending your services!
Mrs D. Thompson, May 2017
We wanted to say a belated thank you very much for all your help with our purchase of Central Way.
Stuart you were very pleasant to deal with all the way though the process, it was quite a long journey from offer acceptance to completion and you were always calm and helpful despite a few unanticipated set backs. We would definitely consider Payne and Co for when we next sell, although we’re not planning on leaving any time soon! We wouldn’t hesitate in recommending Payne and Co. Thank you again, you’ve been brilliant.
Mr & Mrs White, February 2017
Just a quick note to say thank you for all your help before our move. Stuart was particularly helpful and accommodating during the process but the whole team at Payne & Co were a pleasure to deal with, making the whole lengthy process easier to handle.
Miss H. Simpson, January 2017
Several months of searching for just the right property for us and one or two false starts along the way were made as relatively smooth as possible with the professional help and support from Stuart and the team at Payne & Co. Their responsiveness to us and understanding of our needs in a crowded marketplace made them stand out from ‘the rest’. We would have no hesitation in recommending their services to both potential purchasers and vendors as a company that still has old fashioned values, a strong work ethic and will go out of their way to do that little bit extra just when it’s needed.
Mr & Mrs D. Hollander, December 2016
Just wanted to write and say thank you for your help (and that of your colleagues) with our house move a few weeks ago. Your advice and support was very much appreciated.
Mrs G. Mullett, November 2016
Just a short note to say how much we appreciated your professional help and advise in selling my late brother’s house . You and your staff made it very easy for us . We would not hesitate to recommend you.
Mrs W. Wood, November 2016
I instructed Payne and co to look after the sale of my property as they were a local company. I was looked after by Stuart Taylor and his team.
I found them most professional in the way they facilitated the sale. Most patient when various solicitors in the chain seemed to find ways slow the process down. Excellent in keeping me aware of exactly what was going on with all the elements in the chain which involved them in detailed negotiations with the other parts of the chain and the various solicitors and agents taking part in the process.
Excellent in managing my expectations in what was happening and it was them who came up with acceptable exchange and completion dates agreed with the chain. I would highly recommend them to anybody looking for a professional Estate Agent in the Oxted Area.
Mr A. Etherington, November 2016
I can not recommend Payne & Co enough, they were so helpful during every aspect of our sale and completion. They really helped to take some of the stress out of the situation and we were grateful for all the expertise and advice.
Mrs G. Brown, November 2016
I think we’re still in shock that we’ve got to this point and won’t quite believe it until we have the keys in our hands! We really appreciate all the efforts from your side. You have gone above and beyond!
Mrs C Kemp, October 2016
I wish to confirm my satisfaction with Payne and Co’s services and performance when handling my recent house move. This the second transaction they have handled for me and on both occasions I found Payne & Co. to be reliable, efficient and professional in their dealings. A particular mention must go to Stuart Taylor, Sales Director. Thank you Payne & Co.!
Mrs J. Meredith, September 2016
I chose Payne & Co to act as Estate Agents for selling my house in Limpsfield because of their knowledge of the area and ability to match prospective buyers to my property. Viewings were from interested parties who needed my style of property, not just casually interested. My requirements were listened to and helpful comments were made by all staff. My main dealings were with Mr Stuart Taylor who I found to be both insightful and a very good communicator. Attention to detail was given throughout the whole process. All in all I found the services of Payne & Co to be thoroughly professional and to be recommended.
Mr D. Withers, August 2016
We would highly recommend Paynes Estate Agents to absolutely anyone. They gave us a fantastic service, proactive and helpful at every turn of events. Our main point of contact, Stuart Taylor was the perfect agent and we don’t think there are many of these about! All Paynes staff were courteous, friendly and helpful at all times. They put in every possible effort to find a buyer for our unconventional house, continued to help progress the sale once a buyer was found and were just perfect in their support right up until completion. Wouldn’t use anyone else!
Mr & Mrs W. Tolman, August 2016
Just a quick email to thank you for all your work on the purchase of Central Way. You were by far the most helpful and proactive person I dealt with. We will not hesitate to recommend your services to others in the area and if/when we move we’ll be contacting you first.
Mr & Mrs Evans, April 2016
Thank you for all your assistance and advice during this process, you have been a pleasure to work with. We appreciate all the chasing you’ve done and you’ve been great at always keeping us updated and being at the end of the phone to answer any questions so a big thank you for ensuring this all went through.
Mr & Mrs Matlock, February 2016